Shipping and Returns/Exchanges
Canada: FREE SHIPPING on order over $100! For smaller orders we offer an $10 flat-rate for Canada Post expedited parcel.
USA: FREE SHIPPING on orders over $150! For smaller orders we offer a $15 flat-rate for USPS Priority Mail service.
International: $35 flat-rate worldwide - International Airmail (typically 6-13 business days).
Call us at 647-352-2237 for in-store pickup or other shipping options.
When you shop with us, we want you to be completely satisfied. You may return new, unused items sold by Flow-active within 14 days of delivery for a full refund or exchange.
All garments must be unwashed and unworn.
Items should be returned in their original product packaging (including all tags).
Proof of payment must accompany the garments at time of return.
Shipping costs are not refunded.
Sale items are FINAL. No returns or exchanges.
MAKING A RETURN
Before you return, shoot us an email at email@example.com to let us know!
Simply return the items together with a copy of your invoice to:
Bloor Street West
If your package arrives at flow-active within the 14-day timeline as per the specifications above, your refund will be processed in the original form of payment within 5 business days. If you receive a refund, the cost of return shipping will be deducted from your refund. You will be notified via email to the address listed on your account when this transaction has taken place.
If you would like to exchange the item for a different item please call flow-active at 647-352-2237 or email firstname.lastname@example.org.
If you have any questions or concerns please feel free to contact us.
CREDIT CARD & INTERAC ONLINE REFUNDS
For refunds or price adjustments we only credit the original account used to make the original purchase. Please allow up to 2 billing cycles for your credit to appear on your statement.
All sales are final. No returns or exchanges.